Return & Refund Policy
At Nurturing Nectar, we value your satisfaction. If, for any reason, you are not satisfied with your purchase, we accept returns of eligible, unused products within 14 days of delivery.
Please note that returns are currently only accepted from customers with delivery addresses within South Africa.
Eligibility for Returns
To be eligible for a return and refund, products must:
- Be unused and unopened
- Be in their original packaging
- Be in the same condition as when they were received
- Be accompanied by proof of purchase
All returned items will be inspected upon receipt. Items that do not meet these requirements may not qualify for a refund or may incur a restocking fee.
Non-Returnable Items
Items purchased at a discounted or promotional price are not eligible for return.
Products purchased through distributors, retailers, or other third-party partners are not eligible for refunds through Nurturing Nectar. Please contact the retailer or distributor from whom the product was purchased.
Refunds
Once your returned item has been received and inspected, Nurturing Nectar will process your refund.
Refunds cover the purchase price of the eligible returned item. The original shipping cost is non-refundable.
Please allow 1โ2 weeks for the return and refund process to be completed.
Return Shipping
We recommend using an insured and trackable shipping service when returning your item. Nurturing Nectar cannot be held responsible for items that are lost or damaged while being returned.
A refund cannot be processed until the returned item has been received by Nurturing Nectar or proof of delivery has been provided.
We strive to accept all eligible returns. However, if a returned item is received in an unsuitable condition, we may need to return the item to you.
Need Help?
If you have any questions about a return or refund, please contact us at admin@nurturingnectar.co.za.
We’re always happy to assist.