Privacy Policy
Last updated: 23 September 2026
Nurturing Nectar respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with Nurturing Nectar.
By using our website and services, you acknowledge that your personal information may be processed as described in this Privacy Policy.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at admin@nurturingnectar.co.za.
1. Information We Collect
We may collect personal information that you provide to us when you:
- Create or manage an account
- Place an order
- Complete a contact or enquiry form
- Subscribe to communications from us
- Contact us by email or other communication channels
- Request information about our products or services
Depending on how you interact with us, the information we may collect includes:
- Name and surname
- Email address
- Telephone or mobile number
- Billing and delivery address
- Account login information
- Order and purchase information
- Information you provide when contacting or communicating with us
We ask that the personal information you provide is accurate and up to date.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. This may include information such as your IP address, browser type, device type, operating system, pages visited, referring website, and information about how you use our website.
We may use this information to maintain website security, understand website usage, improve our website and services, and support analytics and reporting.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Process payments and manage transactions
- Deliver your purchases
- Manage your customer account
- Respond to enquiries and provide customer support
- Communicate with you about your orders, account, products, or services
- Process returns, refunds, and exchanges
- Improve our website, products, services, and customer experience
- Maintain website security and prevent fraud or misuse
- Meet our legal, accounting, tax, and regulatory obligations
- Send marketing communications where permitted and where you have provided the necessary consent
We process personal information only where there is a lawful basis for doing so, including where it is necessary to provide our services, fulfil an agreement with you, comply with legal obligations, pursue legitimate interests, or where you have provided consent, where required.
3. Payment Information
Nurturing Nectar offers payment methods including PayFast, PayPal, and direct bank transfer.
When you choose an online payment method, the relevant payment information may be processed by the applicable payment provider. Payment providers may collect and process payment and transaction information in accordance with their own privacy policies and applicable laws. PayFast, for example, describes its processing of contact, transaction, financial and technical information in its privacy policy.
Nurturing Nectar does not need to receive or store your full card details when those details are processed directly by the applicable payment provider.
For direct bank transfers, we may receive information necessary to identify and reconcile your payment, such as your name, payment reference, amount paid, and relevant banking or transaction information.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand how visitors use the website, and improve our services.
We may also use analytics services, such as Google Analytics, to understand website traffic and how visitors interact with our website.
Information collected through analytics may include technical and usage information such as device, browser, approximate location, pages visited, and interactions with the website.
5. When We Share Personal Information
We may share personal information where reasonably necessary to operate our business and provide our services.
This may include sharing information with:
- Payment service providers
- Courier and delivery service providers
- Website, hosting, technical, and IT service providers
- Analytics and marketing service providers, where applicable
- Professional advisers and service providers
- Government, regulatory, law-enforcement, or other authorities where required by law
We do not sell your personal information.
Third-party service providers may process personal information in accordance with their own privacy policies and applicable legal requirements.
6. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining customer accounts, resolving disputes, maintaining business and financial records, and complying with legal and regulatory obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.
7. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and personal information.
8. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 18 without appropriate consent from a parent or legal guardian.
If you believe that a child has provided us with personal information without the appropriate consent, please contact us so that we can take reasonable steps to address the situation.
9. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Withdraw consent where processing is based on consent
- Ask questions about how your personal information is processed
- Lodge a complaint regarding the handling of your personal information
To exercise your rights or ask questions about your personal information, please contact us at admin@nurturingnectar.co.za.
We will consider and respond to requests in accordance with applicable data protection laws.
10. Do-Not-Track Signals
Some browsers offer a Do-Not-Track setting. There is currently no universally accepted standard for responding to these signals, and our website may not respond to every browser-based Do-Not-Track preference.
11. South African Privacy Rights
Nurturing Nectar processes personal information in accordance with applicable South African privacy and data protection requirements, including the Protection of Personal Information Act (POPIA) where applicable.
If you have a concern about how your personal information has been handled, we encourage you to contact us first at admin@nurturingnectar.co.za so that we can address your concern.
You may also contact the Information Regulator of South Africa regarding privacy or personal information complaints where applicable. The Information Regulator is the independent regulator responsible for POPIA and PAIA matters in South Africa.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, or applicable legal requirements.
When we make changes, we will update the Last updated date at the top of this Privacy Policy. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:
Nurturing Nectar
South Africa
Email: admin@nurturingnectar.co.za
14. Access, Correction or Deletion Requests
If you would like to request access to, correction of, or deletion of personal information that we hold about you, please contact us at:
We will assess and respond to your request in accordance with applicable data protection laws.